FAQs

Frequently Answered Questions

We can offer Gem Finance. If you don’t already have a Gem Card we can sign you up in store. With Gem you automatically get 6 months interest free. Enquire in store for other interest free options today.

We have two onsite manufacturing jewellers who can do jewellery repairs, custom makes, and remodelling. With over 30 years’ experience, ensure your jewellery is in safe hands!

We can do most battery replacements in watches onsite unless the watch needs to be water resistant. All other watch repairs can be completed by our local independent watchmaker. We also have other watchmakers that we can send higher end watch brands to quote to repair. All watch quotes have a $20.00 quote fee which is to be paid at the time of dropping in and gets deducted from the repair.

We have two layby options. The first option is our in store Layby. The item stays with us until it is paid off. We offer a 3 month layby period with a 20% deposit. You can either pay towards the layby in store or we can provide our bank details and you can pay towards the layby through internet banking.

The second option is Laybuy Go. Simply visit us in store and you will receive a text to either sign up or log in. 5 weekly payments gets deducted automatically from your account and you can take the item the same day.

*terms and conditions apply

Currently you cannot purchase on our website, you can however email or call us with what you would like to purchase and we can do an over the phone payment or you can transfer the amount into our bank account and we can courier to you if you are unable to collect in store.

Email us at sales@grievejeweller.co.nz or phone 06 8788016

We offer a complimentary 10 year warranty package on all rings over $2,000.00. This includes valuations, clean and checks, re rhodium plating if applicable, sizing and more.

*terms and conditions apply, contact us for more information

We offer credit or exchanges for our products. We can adjust sizing if its incorrect or a product can be exchanged for something else in store. We do not offer refunds.

*conditions apply, credit and exchange isn’t included on sale items.

If the answers you are looking for are not here, please don’t hesitate to contact us.

Just a quick note to say thank you to Haylee for her amazing service through the process of trying on wedding bands right through to picking up the finished product. Haylee (and Emma!) provided great advice and making enquiries about different options was never too much trouble. Zach and I are both super happy with our rings and had the perfect wedding day!

A & Z Zaloum

Couldn’t have asked for more from Grieve Diamond Jewellers! Haylee and the team went the extra mile helping me to designing a beautiful custom made engagement ring and working in with my budget. They then helped design a wedding ring for myself based off my father’s wedding ring. The rings look amazing and are high quality. Thanks so much

Ben and Emma

I picked up my refurbished opal ring on Friday, and I just wanted to say thank you for doing such a great job. It’s so beautiful now. I can’t stop looking at it.

Celia

A huge thanks to Emma, Haylee and your jeweller who helped me with a ring. Very very pleased exactly what I was looking for even if I couldn’t put it into words (thanks Emma for all your help there). Very impressed, lovely people and couldn’t be happier

Kylie via Facebook recommendation

Kyleigh, James and the team at Grieve Diamond jewellers Thank you so much for my beautiful ring. You went above and beyond to make it perfect and I am so happy 😊 Your customer service is amazing; we will be back for our wedding rings!

Sammie via Facebook recommendation

Provided my wife and I with our wedding rings and also made some amendments to her engagement rings. The service is outstanding, staff are friendly and helpful. Such a great place.

Jay via Facebook recommendation

Thanks Grieve Diamond Jeweller for the amazing custom made ring. You helped make our special day even more amazing. Haylee and the team were a real pleasure to work with. She said yes!

Mitch via Facebook

Stay in touch with Grieve Diamond Jeweller

Subscribe to receive exclusive news offers and first insight into our collections.

  • This field is for validation purposes and should be left unchanged.

STOCKISTS OF

©Grieve Jeweller 2020 – Website Design by Caddie